Refund policy

Returns

• Items can be returned within 14 days from delivery.
• Items must be unused, unwashed, and with all tags intact.
• Returned items will be inspected thoroughly for refund eligibility.
• If approved, a refund (including GST) will be issued to you directly (not as store credit), minus a flat ₹100 as shipping fee.
• Sale or clearance items are not eligible for return.

Exchanges

• Exchanges follow the same process as returns.
• Once approved, you'll receive store credit for the full product value (inclusive of GST), which can be used against the exchange or any future purchase during checkout.
• A flat fee of ₹100 will be deducted to cover shipping charges.
• Sale or clearance items are not eligible for exchange.

Damaged, defective or wrong items

Please report any damaged, defective, or incorrect items to Customer Care within 48 hours of delivery. If approved after thorough inspection of the returned item, we will ship you a replacement free of charge.

• Covered: wrong items delivered, loose stitching, fading, fabric issues, misprints, misaligned designs, and similar manufacturing defects.
• Not covered: damage from improper use, washing, accidents, modifications, or regular wear and tear.

Return / Exchange process

• Log in to your customer account and choose the item you wish to return.
• We'll arrange a pickup within 7 business days.
• All returned items will be thoroughly checked and the applicable refund will be processed.
• Returns won't be accepted if products appear used, washed, or damaged (unless delivered damaged).
• Sale or clearance items are not eligible for return or exchange.
• Fraud prevention: we may reject returns if fraud is suspected and report such cases to the authorities.

Store credits

• Store credits can be used only on pehlu.in.
• Credits are non-refundable and non-transferable.

Cancellations

• You can cancel your order anytime before it is shipped by getting in touch with Customer Care directly.
• If the order is already shipped, you may return the item in accordance with our Return Policy.
• For prepaid orders, a refund (including GST) will be issued, minus the applicable payment gateway transaction charges (usually 2.5% plus GST), which will be shared transparently with you.

Pehlu — a brand of Dreamy Nomads Apparel LLP
Office 1, Ground Floor, Prabhunand Kunj, Plot 17a, Lane 13, Sahkar Vrinda Society, Paramhans Nagar, Kothrud, Pune, MH – 411038, India
WhatsApp: +91 89568 63314 · Email: support@pehlu.in
GSTIN: 27AANFC8487A1Z6